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itSMF Slovensko je uznávaná profesijná organizácia v oblasti riadenia IT služieb podľa ITIL®. Získajte prístup k vedomostiam, ktoré sa stanú návodom ako k zlepšiť výkonnosť a kvalitu vašich IT služieb a využite ďalšie z množstva výhod členstva.

Viac informácií…

Macfarlane: ITSM Magicians? It’s Not as Silly as it Sounds

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Falkowitz: Violin plots for services & kanban

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What is a violin plot, you ask? Not some nefarious scheme by a fiddler to dominate the world! No, a violin plot is a great tool to support the visual management of services and the flow of work. I describe them, how to use them and the tools to create them here. 

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Falkowitz: Using spare time

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Do you have any spare time at work? If not, you really should have some. And you and your team could benefit tremendously from that time to make improvements. See how in my discussion here.

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Falkowitz: How kanban supports service management agility

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Lastly, I have been a guest contributor of two articles on how kanban supports service management agility. I examine in more detail my proposed Manifesto for service management agility. It is superbly aligned with kanban. Check out the first part and the second part 

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When is a kanban tool not a kanban tool?

An indicator of the increasing popularity of kanban is the number of software tools and online services that claim kanban functionality. For those practitioners who have seen the tremendous benefits of kanban, this should be a gratifying development. But what does it really mean for a tool to support or to enable kanban? And what about those features that are claimed to be “kanban” features but, in reality, have little to do with or are antithetical to kanban?

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Všetky novinky


Sponzori združenia

 

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Kalendár podujatí: 

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16.-17. 5. 2018 – Konferencia itSDFI 2018

14. 3. 2018 – T@F: Dobrá prezentácia ako príbeh 

28. 2. 2018 – Dokumentácia v IT - Strata času? alebo Strategická hodnota?

7. –  8. 2. 2018 – Konferencia itSMF Slovensko 

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ITSM články a publikácie

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