Prieskum - ITIL Qualifications Scheme

When the full ITIL Version 3 qualification scheme was complete there was always the expectation that the status of the Version 2 scheme would be reviewed. As part of the process of seeking the views of all major stakeholders, the ITIL Qualifications Board, led by OGC,commissioned itSMF International to create a questionnaire to gauge the level of relative interest in the two schemes. The timetable for the eventual phased retirement of the Version 2 scheme will be determined by many factors such as availability of translated exams. In releasing this survey we acknowledge that customer demand is also a major contributor to the decisions.