On September 22, John Worthington will introduce us to some new thinking coming out of the Netherlands. The Unified Service Management Method (USM) provides a simple, sustainable method for establishing a service management system that is consistent with and complimentary to existing practices. itSMF members will get a coupon code for a free copy of the ITIL4-USM cross-reference guide.
Date and time: 22.09.2022 19:00-20:00 CEST
Place: Zoom webinar
Webinar available: free to members of itSMF
We’ll do some Q&A at the end of this session and bring him back for a deeper dive next month, so stay tuned!
John Worthington has had a 40-year IT career with more than two decades dedicated to service management and unified performance monitoring of end-to-end digital services. He’s an ITIL Expert (v3), an XLA Master and the first (USM) Certified Coach outside of Europe. He’s a former ITIL Instructor, TIPA Lead Assessor, CISA and PMP who’s goal is to help customers with the endless, uphill roll that is continual improvement. You can find out more about his service management journey in the book, Rolling Uphill, available on his website. He does business as MyServiceMonitor and lives in New Jersey.