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Can Service Request Management boldly go where no one has gone before?
Can Service Request Management boldly go where no one has gone before?
Robert and Miroslav are co-authors of ITIL4 Service request management practice. They will present a brief history of SRM and their view of where it is going in the future. It will include real stories and practical demonstration of the possibilities.
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Valné zhromaždenie itSMF Slovensko 2021
Valné zhromaždenie itSMF Slovensko 2021
Valné zhromaždenie sa uskutoční v zmysle stanov itSMF Slovensko s nasledujúcim programom: Prezentácia (registrácia) účastníkov (16:30 - 16:45)Otvorenie Valného zhromaždeniaspráva o účasti a uznášaniaschopnostiVoľba pracovných komisiívolebná komisiaoverovatelia zápisniceSpráva o činnosti itSMF Slovensko od posledného VZspráva Predsedníctva itSMF Slovenskospráva o hospodárení itSMF Slovenskospráva Správnej rady itSMF Slovenskodiskusia ku predneseným správamPrerokovanie návrhov...
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CMDB a reálne skúsenosti s jej implementáciou
CMDB a reálne skúsenosti s jej implementáciou
O CMDB (Configuration management database) sa dočítate a dozviete veľa z teórie, ale vždy, keď príde reč na jej reálnu implementáciu a hlavne na hodnotu, ktorú má následne poskytovať, tak narazíte na váhavé a rozpačité odpovede 😊. Sme preto veľmi radi, že vám môžeme priniesť dve autentické skúsenosti našich prezentujúcich, Ladislav Blažej zo Slovenskej...
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