On September 22, John Worthington will introduce us to some new thinking coming out of the Netherlands. The Unified Service Management Method (USM) provides a simple, sustainable method for establishing a service management system that is consistent with and complimentary to existing practices.

itSMF USA is organizing a webinar on the topic of Service Management Office.

itSMF USA will be be hosting a conversation about “Establishing Internal Service Level Agreements” and what so many internal IT organizations shy away from them.

itSMF USA is organizing a webinar from a 6-part series on ITIL 4. In this webinar, we’ll dive into the Service Value Chain, the central element of the service value system.

Pozývame vás na webinár nášho partnera Omnicom. Na webinári predstavíme self-service na platforme 4me z pohľadu používateľského zážitku a podelíme sa aj s reálnymi skúsenosťami z implementácií omnichannel self-service a využitia virtuálnych agentov.

We invite you to itSMF Belgium webinar with topic ITIL 4 drive stakeholder value – when service marketing finally meet ITIL

Pozývame vás na webinár nášho partnera Omnicom. Na webinári si predstavíme čo znamená Governance, Risk and Compliance (GRC), pozrieme sa na 7 častí Continual improvement modelu, ako môže vyzerať Measurement framework a ako zabezpečiť Inovácie a pritom dodržiavať potrebné štandardy.

We invite you to a workshop dedicated to the topic of Grow your own organic high-velocity IT operating model. This workshop is for itSMF members only.