15th annual conference, November 25, 2021

Last year was a catalyst that brought digital business innovation to the forefront of all organizations. 2021 is the year to build on this momentum to enhance customer engagement, experience, generate new revenue and serve our customers.

itSMF Slovensko, a leader in the world of IT Service Management in CEE, is organizing 15th annual IT Service Management conference and addresses the “Value Experience” as an inspiration for all business stakeholders for whom 2020 was one of those challenging years. Share and prioritize what real value is, decide for meaningful changes to get the best value out of it.

While we build the full IT Service Management Conference 2021 agenda, explore the conference topics.

Topics at a Glance

  • Business value
  • People – Hoax Value
  • Customer Experience
  • Digitalization
  • ITSM/ESM
  • Enterprise Service Management
  • Software development and support
  • ITIL 4
  • Automation after 2021 – (Robotic Process Automation, Machine Learning, AI)

This year’s program will offer interesting keynotes and breakout sessions dedicated to Value Experience in the IT Service Management industry.

The conference is designed for service managers and business professionals working in this field. We value diversity, and welcome professionals with varying backgrounds and experiences.

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