itSMF USA Program Series: ITIL 4 Framework Series Session 3 – ITIL 4 Key Concepts & the Service Value Chain

This is the third part of a 6-part series on ITIL 4.  It is designed to give attendees an understanding of key concepts of the ITIL 4 framework, and we’ll dive into the Service Value Chain, the central element of the service value system.

Date and time: 25.08.2022 19:00-20:00 CEST
Place: Zoom webinar
Language: English
Webinar available: free to members of itSMF, $20 per session for non-members


Cyrus Howells is employed by Duquesne Light Company as an ITSM Sr. Process Engineer.     He is a subject matter expert for the IT Service Management improvement program and provides operational support to transition and operations processes.  Along with holding a Lean Six Sigma Green Belt and ITIL 4 Managing Professional certification, he is the current vice president for itSMF USA and interest group chair.