This is the third part of a 6-part series on ITIL 4. It is designed to give attendees an understanding of key concepts of the ITIL 4 framework, and we’ll dive into the Service Value Chain, the central element of the service value system.
Date and time: 25.08.2022 19:00-20:00 CEST
Place: Zoom webinar
Webinar available: free to members of itSMF, $20 per session for non-members
Cyrus Howells is employed by Duquesne Light Company as an ITSM Sr. Process Engineer. He is a subject matter expert for the IT Service Management improvement program and provides operational support to transition and operations processes. Along with holding a Lean Six Sigma Green Belt and ITIL 4 Managing Professional certification, he is the current vice president for itSMF USA and interest group chair.